As the core concepts underlying all our activities, service and customer satisfaction are the values that we try to ingrain into our corporate culture and ethics at every level, as reflected in our vision and mission statements.
To be world class port operator which excellence in operational and services.
Customer Centric "Meet Customer Expectation"
1. Proactively seek out and understand the needs of customers to provide innovative solutions
2. Build long-term relationships with customers
3. Consistently providing the best service and quality to help customers grow and thrive
Integrity "Walk The Talk"
1. Foster trust by saying what we feel and do what we say
2. Showed a professional attitude and honest in interacting with internal and external parties
3. Behave discipline and adherence to the code of conduct of business in doing our daily work
Nationalism "National Pride"
1. Cultivate the spirit and contribute to the success of government programs in national development
2. Fostering a sense of pride and the spirit of nationalism in the works
3. Continues to grow and competewith world-class port management company
Team Work "Together We Can"
1. Collaborate in the team to get the best result
2. Working together generate implementable ideas for solutions needs of users port services
3. The spirit of togetherness and respect for others
Action "Make It Happen"
1. Dare to dream and strive to make it happen
2. Proactive to find ways in realizing the company`s vision
3. Make breakthroughs and significant step in pushing the development of the company
1. Less Bureaucratic : Desicion Making Process
PT Pelabuhan Indonesia II (Persero) has the character of a fast, precise and accurate decision-making processes
2. Less Feudalism : Professional Intimacy
PT Pelabuhan Indonesia II (Persero) has the character of relationship built on professionalism work
3. More Modern : World Class Company, Technology Based & Customer Centric
PT Pelabuhan Indonesia II (Persero) has the character of world-class companies, IT-based and focus on customer satisfaction
4. More Friendly : World Class Services
PT Pelabuhan Indonesia II (Persero) has character optimal service, world class and have a close relationship with the customer