The new normal era is momentum for PT Pelabuhan Indonesia II (Persero) / IPC to accelerate the shift to port services in the digital direction. IPC will continue to encourage all stakeholders, especially service users, to jointly transform towards digital business activities.
"The transformation to digitalization at the port is not only limited to the application of technology but also involves the processes and people involved in it. The key is collaboration. Strong commitment from all stakeholders is needed to accelerate port digitalization," said IPC Managing Director, Arif Suhartono , in Jakarta, Thursday (6/18).
Arif explained, the digital transformation carried out by IPC was divided into 2 focuses, namely internal and external. Internally, IPC has implemented systemization and use of digital applications, both on the waterfront and on land which include port terminals, warehouses, and other supporting areas.
At the waterfront, for example, IPC utilizes inaportnet technology and other digital applications such as VMS, VTS, MOS, SIMOP for landing activities, guide ships, tugs, tugs and moorings. On the side of the terminal, there are TOS, NPK TOS, and Car Terminal Operation applications for loading and unloading activities and moving goods. Whereas in the area of IPC support, the Behandle Operating System, the Warehouse Operating System, and the Autogate System have been used.
For externals, especially service users, since a few years ago IPC has introduced an e-Service platform that facilitates online services. The e-services include registration, booking, billing, tracking, payment, and customer complaints (e-care) services.
During the Covid-19 pandemic, various digital platforms prepared by IPC proved effective in ensuring smooth port services.
"In this new normal era, the use of e-Service platforms will be strengthened. We encourage service users to continue to use e-Service and continue new habits that are consistent with the implementation of health protocols, where the direct meeting or face-to-face activities are minimized, "explained Arif.
IPC is only one link in the logistics chain. At the port, there are 18 institutions or other institutions that are also part of the national logistics system. If all services at the Port can be done digitally and integrated, a new business model at the port will be created that is faster, easier, and more transparent.
Arif continued, since five years ago IPC has introduced a Port Community System (PCS) that can be used as a shared platform for all stakeholders at the port. PCS is a system that can facilitate the exchange of information, data, and documents quickly and easily.
"But its use is not as fast as expected, because it changes old habits. I am sure this new normal era encourages all of us to lead to the use of digital platforms that will speed up all services at the port, "he said.