JAKARTA, KOMPAS.com - PT Pelabuhan Indonesia II (Persero) or IPC is utilizing the era of a new or new normal order as momentum to accelerate the shift in port services to digital.
IPC President Director Arif Suhartono said the digitalization process would be encouraged to all stakeholders, especially service users.
"The transformation towards digitization at the port is not only limited to the application of technology but also involves the process and the people involved in it. The key is collaboration. It takes a strong commitment from all stakeholders to accelerate port digitalization, "he said in a written statement, Thursday (6/18/2020).
Arif explained, the digital transformation carried out by IPC was divided into 2 focuses, namely internal and external. Internally, IPC has implemented a systemization and use of digital applications, both on the seaside and on the land side which includes port terminals, warehouses, and other supporting areas.
While on the seaside, for example, IPC utilizes inaportnet technology and other digital applications such as VMS, VTS, MOS, SIMOP for landing activities, guide ships, tugs, tugs, and moorings.
Then, on the terminal side, there are TOS, NPK TOS, and Car Terminal Operating applications for loading and unloading activities and moving goods.
Whereas in the area of IPC support, the Behandle Operating System, Warehouse Operating System, and Autogate System have been utilized.
For externals, especially service users, IPC has introduced an e-Service platform that facilitates online services.
These e-services include registration, booking, billing, tracking, payment, and customer complaints (e-care) services.
"In this new normal era, the use of the e-Service platform will be strengthened. We encourage service users to continue to use e-Service and continue new habits by the implementation of health protocols, where the direct meeting or face-to-face activities are minimized," Arif said.
Arif further said that his party had introduced the Port Community System (PCS) five years ago which could be used as a common platform for all stakeholders at the port.
PCS is a system that can facilitate the exchange of information, data, and documents quickly and easily.
"But its use is not as fast as expected, because it changes old habits. I am sure this new normal era encourages all of us to lead to the use of digital platforms that will speed up all services at the port, "he said.
Author: Rully R. Ramli
Editor: Sakina Rakhma Diah Setiawan