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15 July 2020

Pelindo II Caring Action and Service Digitalization during the Pandemic Period

NATIONAL INFO - The Covid-19 pandemic that erupted earlier this year has had a wide-ranging impact on Indonesian society. Among doctors and medical doctors struggling to save patients who indicated positive. On the other hand, the disease outbreak also affected the economic sector. Millions of people face termination of employment because the company where they work has decreased production.

To reduce the burden on the community, the government and the private sector held a joint action caring Covid-19 in their respective work environments. PT Pelabuhan Indonesia (Pelindo) II (Persero) / IPC, as one of the SOEs in the logistics sector, also contributed to a caring action for the people affected by Covid-19.

Until the second semester of 2020, Pelindo distributed 75,000 masks, 15,000 of which were medical masks, 30 thousand e-vouchers for the community, and loading and unloading workers (TKBM) in the IPC Group's working areas such as the 29 RTs and fishing villages in the Port of Tanjung Priok. Also, IPC distributed 3,500 food packages worth Rp150 thousand in the form of rice, sugar, vegetable oil, instant noodles, sardines, and tea bags.

Also, last Ramadan the IPC also provided 1,300 tuition fees for orphans and distributed 19,500 takjil to truck drivers. Overall funds disbursed by IPC in CSR activities amounted to Rp 1,058,400,000. All activities are carried out in all IPC Group work areas, both subsidiaries and 12 IPC branches in 10 provinces.

The IPC Board of Directors and Commissioners also contributed part of the Idul Fitri holiday allowance (THR) with a total fund of Rp. 817 million for assistance to 2,335 TKBM in Tanjung Priok Port. IPC also provides for postponement of payment of loan installment obligations to micro, small and medium enterprises (MSME) partners.

Pelindo II, which was formed in 1960, has developed into a strategic SOE. This is because all ports under its management have an important position that connects international transportation networks based on sea transportation.

During the pandemic, Pelindo II / IPC guarantees that operations and public services at the port will continue. To prevent the spread of the Covid-19 virus, IPC follows government recommendations by implementing additional procedures for protecting health and work safety. All employees and all relevant stakeholders must use Personal Protection Equipment (PPE) such as masks and gloves.


IPC also applies health protocols in the port environment that include social distancing and physical distancing, provision of health facilities, body temperature detection devices, spraying disinfectants in the workspace, guest visit procedures, and employee duty policy. The application of work from home (WFH) is evaluated according to the direction of the Government.

The new normal era is a momentum for IPC to accelerate port services in the digital direction. The digital transformation of IPC includes internal and external. Internally, IPC implements systemization and uses digital applications on the sea and land including port terminals, warehousing, and other supporting areas.

For digital applications at sea, IPC utilizes inaportnet technology and other digital applications such as VMS, VTS, MOS, SIMOP for landing activities, guide ships, tugs, tugs, and moorings. For digitizing loading and unloading activities and moving goods at the terminal, there are TOS, NPK TOS, and Car Terminal Operating applications. Whereas in the IPC support area utilizing the Behandle Operating System, Warehouse Operating System, and Autogate System applications.

For externals, especially service users, IPC introduces an e-Service platform that facilitates online services. The e-service includes registration, booking, billing, tracking, payment, and customer e-care services.

Source: https://nasional.tempo.co/read/1365604/aksi-peduli-pelindo-ii-dan-digitaliasi-layanan-di-masa-pandemi/full&view=ok